Endpoint & OS
Windows 7–11, Windows Server, Linux (basic), imaging, deployment, remote desktop, workstation configuration.
IT SUPPORT • DESKTOP ENGINEERING • FIELD SERVICES
Marvin Alberto Ramirez-Bonilla
IT Support Specialist
Experienced IT professional with more than 15 years of hands-on support across enterprise and field environments, specializing in hardware, software, Windows deployment, imaging, networking, and end-user support.
15+ yearsIT support experience
Tier 2–3Enterprise support
1,000+Users supported
EN / ESBilingual
Professional profile
Reliable support, from the endpoint to the network edge.
I provide hands-on hardware, software, and network support in enterprise and field environments. My background includes system imaging and deployment, Windows troubleshooting, endpoint configuration, printer and peripheral support, cabling, and direct end-user service.
My experience spans SCCM/MECM, Microsoft Entra ID (Azure AD), Microsoft Intune, ServiceNow, Citrix, Active Directory, Windows client and server environments, retail POS systems, data center infrastructure, and multi-site field service operations.
Technical skills
Core capabilities
Enterprise platforms
SCCM/MECM, ServiceNow, Microsoft Entra ID (Azure AD), Microsoft Intune, Citrix, Active Directory, Microsoft Office Suite.
Hardware & field service
Dell, IBM, NCR, Lexmark, PCs, servers, printers, POS systems, peripherals, Meraki network devices.
Networking
TCP/IP, LAN/WAN, structured cabling, wireless configuration, network device troubleshooting.
Automation & data
VB scripting, SCCM task sequences and scripts, imaging tools, database management.
Service delivery
Tier 2–3 troubleshooting, SLA-focused field support, mentoring, communication, bilingual English/Spanish support.
Professional experience
Career history
Independent / Freelance Contractor
IT Support Technician
- Provide on-site and remote IT support for multiple clients.
- Perform system installations, break/fix services, and endpoint cabling.
- Configure, deploy, and troubleshoot Windows-based workstations and peripherals.
- Serve as first point of contact for hardware and software issues.
Aqua America
Desktop Support Analyst III
- Delivered Tier 2–3 support for more than 1,000 end users across multiple sites.
- Managed laptop and desktop imaging, configuration, and deployment using SCCM.
- Supported Microsoft Entra ID (Azure AD), Microsoft Intune, ServiceNow, Citrix, Active Directory, and Windows endpoint environments.
- Led a Dell SupportAssist deployment project, including SCCM script and task-sequence creation.
- Collaborated with IT teams on complex hardware and software issues while supporting security and data-protection requirements.
TEKsystems / Aqua America
Windows 10 Migration Technician
- Migrated and imaged systems using SCCM, backed up and restored user data, coordinated upgrade schedules, and handled post-deployment troubleshooting.
Albertsons Companies
Field Service Technician III
- Supported retail locations with rack building and rack-and-stack work, server hardware installation and maintenance, component replacement, structured cabling, PC/printer/network-device repair, Windows 10 deployment projects, and SLA-focused field support while mentoring technicians.
Pomeroy IT Solutions
Lead / Regional Service Technician II
- Led regional field-service operations across multiple retail locations, including server/POS/network troubleshooting, equipment replacement, structured cabling, installations, upgrades, and technician training.
Vestcom Pennsylvania
Digital Press Operator
- Operated and maintained Xerox digital presses and print systems and provided local IT support for warehouse systems and equipment.
CompuCom — First Data contract
Field Technician / Windows 7 Deployment
- Deployed and configured Windows 7 systems, transferred user data and applications, and resolved post-upgrade and compatibility issues.
GTS, Inc. — McDonald’s Project
Technical Lead
- Led multi-state POS upgrade deployments, built and configured custom servers, and upgraded back-office systems.
NCR Corporation
Customer Engineer
- Serviced retail POS systems, Lexmark printers, desktops, and laptops, including field repairs and software installations.
Credentials
Certifications & technical training
- CompTIA A+Certified Professional
- Dell Certified TechnicianHardware service & support
- Certified Novell Administrator (CNA)Network administration
- Cisco Networking Academy — CCNA 1Networking fundamentals
- Pennsylvania Skills CertificateComputer Networking Fundamentals
Education
Foundation in computer networking
Eastern Center for Arts and Technology
Computer Network Administration Program • June 2004
Willow Grove, PennsylvaniaUpper Moreland High School
High School Diploma • June 2004
Willow Grove, Pennsylvania
Resume options
Choose the résumé aligned to the opportunity.
General IT Support Resume
Broad IT support résumé covering enterprise desktop support, field services, deployment, imaging, networking, troubleshooting, and multi-site technical operations.
Endpoint Engineering Resume
Targeted résumé emphasizing SCCM/MECM, Microsoft Intune, Microsoft Entra ID (Azure AD), Windows imaging and deployment, endpoint lifecycle support, Tier 2–3 troubleshooting, and enterprise desktop engineering.
Data Center Resume
ATS-focused résumé emphasizing rack building and rack-and-stack, server hardware maintenance, network equipment, structured cabling, infrastructure deployment, hardware break/fix, and HTML/CSS/JavaScript web-development experience.
Role-specific cover letters
Choose the letter aligned to the opportunity.
IT Endpoint Engineering
Focused on SCCM/MECM deployment, Microsoft Intune, Microsoft Entra ID (Azure AD), endpoint lifecycle management, automation, troubleshooting, documentation, and reliable production support.
AWS Data Center Technician / Engineering
Focused on data center operations, rack building and rack-and-stack work, server hardware installation and maintenance, component replacement, structured cabling, infrastructure troubleshooting, deployment discipline, and operational reliability.
Contact
Need experienced hands-on IT support?
Available for professional IT support, desktop engineering, data center technology, deployment, migration, and field-service opportunities.